Terms and conditions

Terms and conditions

Dreaming Italy/ South Italy Apartments aims to provide the best possible experience for its clients. In order for us to do this, we ask clients to read these Terms and Conditions carefully:

General conditions

The client should carefully review the specific conditions of the apartment before booking. Each owner sets his/her own specific conditions (detailed on the apartment profile at the time of booking), which should be worked out with the contact person when receiving their details on the booking confirmation email. By proceeding with the booking, the client is agreeing to the specific conditions of the apartment booked.

  • The client should inform the contact person of the approximate time of arrival a minimum of 3 days prior to the date of arrival.
  • Guests must respect the property, as well as its furniture and equipment.
  • Only as many guests as stipulated on the booking contract may be accommodated.
  • It is not allowed to perform any activity that is illicit in the destination in question during the stay.
  • The client should be ready to possibly sign a contract upon arrival at the apartment, or at the time of paying the full booking total.
  • In order to be able to adequately respond to any complaint, the client should notify both the owner and Dreaming Italy/ South Italy Apartments about any breach in the stipulations of the contract that he/she has checked in situ as soon as possible, and up to a maximum of 24 hours from the time of arrival, or from the moment the incident takes place. This notification should be made in written form so that it stays on the record, and include pictures if relevant. If the consumer fails to notify within the period and in the manner indicated above, he/she will not be able make a complaint, and will liable for all resulting damages or aggravations, as detailed on our Returns Policy.

For its part, Dreaming Italy/ South Italy Apartments communicates the following:

  • Dreaming Italy/ South Italy Apartments is acting in good faith and in the role of intermediary in the contracting of the services offered on its webpages.
  • Dreaming Italy/ South Italy Apartments cannot change the contract conditions set by each owner. • The pictures and information shown on our site are directly provided by owners, and said owners may change those pictures periodically and at any given time.
  • Dreaming Italy/ South Italy Apartments can only be liable for direct damage caused by defects attributable to our obligations in what relates to our services, and only up to an amount corresponding to the service fee, as indicated on the booking confirmation email.
  • Thus, any booking cancellations due to strike, force majeure, or any other event beyond of our control will not be taken on by Dreaming Italy/ South Italy Apartments. However, in the event of cancellation on the part of the owner, we will offer you accommodation with identical features, and if we cannot provide a suitable alternative, the booking will be cancelled, and Dreaming Italy/ South Italy Apartments will refund the amount paid.

    Cancellation and no-show policy

    Cancellations must always be communicated to Dreaming Italy/ South Italy Apartments in writing. This can be done by email (booking@southitalyapartments.com). Any cancellation or no-show made by the client, including those made due to force majeure, will be subject to the aforementioned cancellation policy.

    Dreaming Italy/ South Italy Apartments offers free cancellation within the 7 days following the time of booking.

    If the booking is made within 8 days of the date of arrival, 30% of the rent amount will be charged at the time of booking the apartment. Non-refundable.

    The client has a maximum of 7 days to cancel his/her booking. After that time, 30% of the rent amount will be charged. Non-refundable.

    Cancelation of a reservation on the part of a client may result in the partial or total loss of the rental amount, according to the cancellation policy established by the owner of each apartment. In the event of an apartment not specifying its own cancellation policy, any rental payment made by the client is subject to forfeit in the event of cancellation on the part of the client, or departure from the apartment before the end of the reserved period.

    Clients should always send written notice of their cancellation via email to booking@southitalyapartments.com

    Amendment Policy

    Changes in bookings are always subject to availability, the maximum occupancy of each specific property, current prices, and the conditions stipulated below. Modifications or changes to bookings are understood as any variation in the specific dates or number of guests in relation to the apartment booked. Under no circumstances can there be a change of apartment.

    Each booking change entails a 20€ service fee to be applied directly at the time of confirming said modification.

    Modification of dates: Any date changes must be made via email, by sending the new details to booking@southitalyapartments.com), and as long as the following requirements are met:

    • Increase in number of days: only as long as the same apartment is available on those dates, and once the difference between the original booking total paid online and the new booking total has been covered.
    • Decrease in number of days: only up to one month prior to the date of arrival, and no refund of the original booking total paid.
    • If the user had paid part of the booking total in advance, and if after any modifications the booking total decreases, the difference will not be refunded.
    • If a promocode or promotional code was redeemed in the initial booking, the promocode discount will be maintained as long as the modification falls within the validity date of said promotional code. Under no circumstances can the absolute value exceed the value discounted at the time of booking.

    Changes in the number of guests:

    • Increase in the number of guests: as long as the number of guests falls within the specified maximum occupancy of the apartment. The change will only take effect after the difference between the original booking total paid online and the new booking total has been covered.
    • Decrease in the number of guests: only up to one month prior to the date of arrival, and with no refund of the original booking total paid.

    Refund Policy

    Dreaming Italy/ South Italy Apartments will refund the deposit paid online in the following circumstances, provided that the client has complied with his or her obligations, detailed in the General conditions:

    1. In the event that a cancellation is made by the owner and neither Dreaming Italy/ South Italy Apartments . nor the apartment owner has been able to find an alternative apartment that is to the client’s satisfaction.
    2. In the event of an apartment substantially failing to provide the facilities and standard of accommodation detailed in its listing on the Dreaming Italy/ South Italy Apartments website, and when the client has notified Dreaming Italy/ South Italy Apartments within 24 hours of check-in, and neither Dreaming Italy/ South Italy Apartments nor the apartment owner has been able to find an alternative apartment that is to the client’s satisfaction.
    3. In the event of an emergency rendering the apartment inhabitable at any point during the stay, and where the client has advised the Dreaming Italy/ South Italy Apartments within 24 hours of the emergency, and neither Dreaming Italy/ South Italy Apartments nor the apartment owner has been able to find an alternative apartment that is to the client’s satisfaction

    Secure Payment

    Dreaming Italy/ South Italy Apartments is an online company specialized in short-term apartment rentals. Transparency and security are the company’s values.

    How does payment work? Each apartment has its own specific set of payment conditions that the owner publishes in full freedom. There are 3 modes of payment.

    How can I trust that payment is secure? Dreaming Italy/ South Italy Apartments website is encrypted from beginning to end, so that browsing is 100% safe. Dreaming Italy/ South Italy Apartments uses the Paypal and Carta Sì servere Certificate, thus facilitating secure transactions through encrypted forms that prevent clients’ details from being viewed by third parties.